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PRIVACY POLICY

The following privacy policy contains information on the nature and extent to which your personal data is processed while using our online shop. The EU General Data Protection Regulation (GDPR) serves as the main legal foundation for this privacy policy.

Collection, Processing, and Use of your Data

You can visit our website without providing personal information. We only save access data, such as the name of your internet service provider, the page from which you visited us, or the name of the requested data file. This data is processed exclusively for the purpose of improving our services and cannot be traced back to you.

Personal data, such as your first/last name, address, birthdate, telephone number, and email address, is only collected when you provide such data voluntarily while placing an order, opening a customer account or registering for our newsletter. Your data will only be used without your express permission for the processing of your order and for distributing our catalogues/mailings. When registering for the newsletter, your email address will be used with your consent for our advertising purposes until you unsubscribe from the newsletter.

We store your data insofar as necessary for business and permissible within the framework of the Federal Data Protection Act (BDSG 2018) and the EU General Data Protection Regulation (DSGVO).

The data processing procedures in detail:

Registration
On our website, we offer you the opportunity to register by providing personal data. The data is entered in an online form and transmitted to us and stored. The following data is collected as part of the registration process:
  • First name, name
  • Date of birth
  • Email address
  • The following data will also be saved at the time the message is sent:
  • IP address of the user
  • Date and time of the booking
  • The data entered during registration is processed for the purpose of initiating a purchase contract (Art.6 para. 1 lit. b DSGVO).
    The other personal data that are processed during the submission process serve to prevent misuse of the registration form and to ensure the security of our information technology systems.
    The data will be deleted as soon as they are no longer required to achieve the purpose for which they were collected.
    This is the case for the data collected during the registration process if the registration on our website is cancelled or modified.
    The additional personal data collected during the sending process will be deleted at the latest after a period of 30 days.
    As a user, you have the option of cancelling your registration at any time. You can have the data stored about you changed at any time.

    Order
    On our website, we offer you the opportunity to order products by providing personal data. During the ordering process, data is entered into an online form and transmitted to us and stored. The following data is collected as part of the registration process:
  • First name, name
  • Date of birth
  • Address
  • Phone number (if applicable)
  • Bank details (if applicable)
  • Email address
  • The following data will also be saved at the time the message is sent:
  • IP address of the user
  • Date and time of the booking
  • The data entered during the order is processed for the purpose of establishing and implementing a purchase contract (Art.6 para. 1 lit. b DSGVO).
    The other personal data that are processed during the submission process serve to prevent misuse of the ordering form and to ensure the security of our information technology systems.
    The data will be deleted as soon as they are no longer required to achieve the purpose for which they were collected.
    After the purchase contract has been fulfilled, your data will be deleted, unless we are obliged to store the data beyond this due to commercial and/or tax law regulations.
    The additional personal data collected during the sending process will be deleted at the latest after a period of 30 days.

    Transfer of Personal Data

    We process your personal data for order processing purposes and transfer the information required for this purpose to other service providers.
    In order for the shipment of your order to be tracked, we use the services of PAQATO GmbH, Johann-Krane-Weg 6, 48149 Münster (“Paqato”). Paqato sends shipping notifications and status updates to the shipment in our name. In accordance with Art. 6 section 1 f) of the EU GDPR, after we ship a package we pass on customer data (mailing address, first and last name and address) and the tracking number to Paqato in accordance with our justified interest in effective and informative customer communication as well as the customer’s interest in transparent and reliable shipping processes. This data will not be passed on to third-parties by Paqato and will be used exclusively for the purposes named above. Paqato’s data protection policies can be read here: https://www.paqato.com/en/datenschutzerklaerung/.

    Credit Check

    If you are a resident in Germany and request a purchase via invoice, direct debit or financing, we will request a credit check on the basis of statistical methods from infoscore Consumer Data GmbH, Rheinstr. 99, 76532 Baden-Baden, Germany, and if necessary from Creditreform Boniversum GmbH, Hellersbergstraße 11, 41460 Neuss, Germany (www.boniversum.de or www.meineauskunft.org) for the protection of our legitimate interests. We transfer all personal data required for the purpose of this creditworthiness check to the Creditreform Boniversum GmbH, 41460 Neuss, Germany, and use the information we receive concerning the statistical likelihood of non-payment as the basis for deciding whether to enter a contractual relationship. The credit information may contain score values which are calculated on the basis of approved statistical methods and in the calculation of which address data etc. is also involved. For detailed information about the way infoscore Consumer Data GmbH processes data according to Art. 14 of the General Data Protection Regulation see here: https://finance.arvato.com/icdinfoblatt, for Creditreform Boniversum GmbH see: https://www.boniversum.de/eu-dsgvo/ .

    Your legitimate interests with regard to data protection are taken into account at all times in accordance with legal provisions. If your data is processed by our service partners who help us provide a high level of customer service and delivery, the scope of the data transmitted for this purpose shall be restricted to the necessary minimum. In case we provide your data to contractual partners or cooperation partners (direct delivery) in order to fulfil the contractual obligations with regards to order processing, prize draws or partner offers, we will inform you accordingly. Our contractual partners and cooperation partners have been carefully chosen and have committed themselves to confidentiality in accordance with the legal provisions of Art. 28 of the EU GDPR, as well as to compliance with our own data protection standards. In particular, our contractual partners and cooperation partners are not permitted to pass the data of our customers on to third parties for advertising purposes. Our contractual partners and cooperation partners may only use the data provided to fulfil their function to process your order.

    Fraud prevention and Abuse Detection Measures

    In order to secure the ordering process against fraudulent and/or abusive behaviour, we automatically check during the ordering process whether there are any anomalies in the specific order for the contract. For this reason, the 1) data for the execution of the contract (e.g. object of purchase, name, postal address, email address, delivery address, payment method and bank information) and 2) usage data of the website visits of this online shop (e.g. details on the beginning, end and scope of the visited websites as well as click paths) together with a cookie and/or a visitor ID, each of which may contain anonymous data about the end devices used when visiting the websites (e.g. the screen resolution or the operating system version) and which has some probability of being recognised via the end devices on future visits, are processed by this ROSE BIKES online shop with the purpose of enabling your user account to be used in the future. The ROSE BIKES online shop processes this data for the purpose of managing your user account, the websites that you visit and the services that you use on the website at [https://www. rosebikes.com] against fraud (e.g. through the takeover of user accounts, the automated creation of fake user accounts by bots, the use of stolen identities or payment data or incorrect ratings for services), for product optimisation and further development, or against misuse (e.g. through attacks on the IT infrastructure, "man-in-the-middle" attacks, brute force attacks or the use of malware) on the basis of legitimate interest pursuant to Art. 6 Section 1 f) of the EU GDPR in conjunction with Recital 47. The ROSE BIKES online shop also transmits the previously named data to the Device Transaction Pool (DTP) and stores it there. The purpose of the DTP is to protect the member companies participating in the DTP from abuse and from bad debts due to fraud, which can occur while providing commercial, remunerated telecommunications services or telemedia services to contract partners who are unwilling or unable to pay, especially due to fraud. In the case of a request from a member company to the DTP, only the results of the suspicion check on the request are transmitted to this member company. Positive data can also be used, meaning, for example, that an end device used to make frequent and punctual payments can be rated positively. Results data for individual member companies, beyond the specific case of an particular use, are not stored. The DTP is operated by infoscore Profile Tracking GmbH (IPT), Kaistraße 7, 40221 Düsseldorf, Germany as the data processing company of the member company. The data is automatically deleted after five months. The ROSE BIKES online shop has contracted infoscore Tracking Solutions GmbH, Kaistraße 7, 40221 Düsseldorf, Germany with conducting the fraud prevention and abuse detection measures in accordance with Art. 28 of the EU GDPR. Recipients of the data are exclusively contractual partners of the ROSE BIKES online shop. In this case, the recipients are infoscore Tracking Solutions GmbH, Kaistraße 7, 40221 Düsseldorf, Germany; infoscore Profile Tracking GmbH, Kaistraße 7, 40221 Düsseldorf, Germany; infoscore Tracking Technology GmbH, Kaistraße 7, 40221 Düsseldorf, Germany; as well as data centre service providers that are tasked with storing the data. If fraud or misuse is suspected, a ROSE BIKES employee examines the results and the evidence on which they are based. If a contract is declined, this will be communicated to you and also, if requested, the principal reasons for this decision. You then have the opportunity to make your case by contacting info@rosebikes.com, whereupon a ROSE BIKES employee will reexamine the decision.

    Data Security

    Your personal data is encoded during the online data transfer using SSL, SHA-256 with RSA encryption, RSA with 2048 bit exchange by Symantec Corporation. Our website and other systems are protected by technical and organisational measures to prevent loss, damage, access, modification or distribution of your data by unauthorised persons. Your customer account can only be accessed with your personal password. You should always treat your access data as confidential and close the browser window as soon as you have finished communicating with us, particularly if you share your computer with other persons. Please use your access data for one customer account only and do not use the same password multiple times.

    Cookies

    We use cookies on various pages to make your visit to our website more enjoyable and to facilitate the use of certain functions. These cookies are small text files that are deposited on your computer. Most of the cookies we use are deleted from your hard disk after the end of the browser session (session cookies). Other cookies remain on your computer and enable us to recognise your computer the next time you visit our website (permanent cookies). Our affiliated companies are not permitted to collect, process or use personal data via cookies through our website. You can change the settings of your browser so that you are informed about cookie settings and can individually choose whether or not to accept cookies for specific circumstances or generally not accept them. If cookies are not accepted it can lead to restrictions in the functionality of our website

     

    Essential

    • Akamai

    • EasyCredit (Ratenkauf)

    • Guuru

    • Paqato

    • Paqato Tracking

    • Usercentrics Consent Management Platform

    • moin

    Functional

    • Google Analytics

    • Google Customer Reviews

    • Google Optimize

    • Google Tag Manager

    • YouTube Video

    • Hotjar

    • Minubo

    • Google Maps

    • trbo

    • Zoovu (formerly SmartAssistant)

    Marketing

    • AWIN

    • Bing Ads Retargeting

    • Facebook Pixel

    • Idealo

    • Pinterest

    • Pinterest Tags

    • commerce connector

    • epoq

    • intelliAd Tracking

    • RTB House


    Your rights

    You have the right at any time, within the framework of the applicable legal provisions and at no extra cost, to receive information about your stored personal data, its origin and recipient and the purpose of the data processing and, if applicable, a right to correction, blocking or deletion of this data.

    You have the right to have data that is automatically processed on the basis of your consent or in performance of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done insofar as it is technically feasible.

    You have the right to request the restriction of the processing of your personal data. You can contact us at any time for this purpose. The right to the restriction of processing exists in the following cases:

    • If you dispute the accuracy of your personal data held by us, we will usually need time to verify this. For the duration of the review, you have the right to request the restriction of the processing of your personal data.

    • If the processing of your personal data happened/is happening unlawfully, you can request the restriction of data processing instead of erasure.

    • If we no longer need your personal data, but you need it to exercise, defend or enforce legal claims, you have the right to request restriction of the processing of your personal data instead of deletion.

    • If you have lodged an objection pursuant to Art. 21 (1) DSGVO, then an assessment must be conducted weighing your interests versus our own. As long as it has not yet been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.

    • If you have restricted the processing of your personal data, those data may - apart from being stored - only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or a Member State.


    If the data processing is based on Art. 6 (1) e) or f) DSGVO, you have the right to object in accordance with Art. 21 DSGVO. If you object to your data being processed, this will not take place in the future unless the controller can demonstrate compelling legitimate grounds for further processing that outweigh the data subject's interest in objecting.

    If the data processing is based on consent pursuant to Art. 6 (1) a) DSGVO, you may revoke your consent at any time for future processing without affecting the lawfulness of the previous processing.

    Email Newsletter or WOWDEALS Newsletter

    With our free newsletter you can stay-up-to-date on our latest offers, customer events, prize draws and trade shows.
    We use the ‘double opt-in’ process for newsletter subscription, which means that we will only send you a newsletter, if you click the confirmation link in the confirmation email to confirm your subscription. Please note that we need your email address for subscription. You will only receive a personalised newsletter, if you share your personal data when registering as a new customer. We only ask for your title and name to personally address you in the newsletter. You can unsubscribe at any time. You can find a respective unsubscribe link in every newsletter email. Alternatively, you can get in touch with us using the provided contact data.
    By confirming your newsletter subscription, you also agree to the analysis of your newsletter usage behaviour. For the analysis of such usage data, our emails have an embedded tracking pixel to track open rates. A tracking pixel is an image file measuring one pixel by one pixel and creating a link to our website to allow us to analyse data on the usage of the newsletter. Therefore, we use the data entered for newsletter subscription as well as the tracking pixels that are assigned to your email address and linked to a unique ID. This data is combined with data about your use of our website. To make sure the newsletter is displayed correctly, we collect information about the type of device you use to open the newsletter. Based on the links you click and the open rates of the newsletter emails, we can determine which topics you are interested in. The data collected serves to create personal user profiles. In this way, we try to continuously improve our newsletter and to provide you with more individual topics about ROSE Bikes.
    The information collected is stored by the newsletter provider Inxmail GmbH, Wentzingerstr. 17, 79106 Freiburg, Germany (“Inxmail”) on their server in Germany. The tracking mechanism is not supported when images are disabled in your emails by default. However in this case, the newsletter is not displayed correctly and you may not be able to use all functions. If you manually click on ‘display images’, tracking is supported, unless you have objected to the analysis of usage data. The legal ground for processing personal data is your consent in accordance with Art. 6 Section 1 a) of the EU GDPR. You may object to the analysis of your newsletter usage data in writing at any time. Simply use the contact information provided.

    For our newsletter, we use software from epoq internet services GmbH, Am Rüppurer Schloß 1, 76199 Karlsruhe, Germany („epoq“). With the software from epoq, we are able to offer you targeted and individual product recommendations within the scope of our newsletter. The product recommendations are displayed on the basis of an analysis of previous and current click and purchase behaviour. Provided the information collected is personally identifiable, it can be processed in accordance with Art. 6 Section 1 f) of the EU GDPR based on our justified interest in displaying personalized advertising and conducting market analysis. You can object to this advertisement at any time in the newsletter by clicking on the opt-out link or by sending us a message. As a result of the opt-out, individual product recommendations will no longer be displayed.

    Advertising Mail

    Our customers automatically receive our customer magazine and further offer mailings by post. You may unsubscribe from receiving advertising mail or magazines by phone or in writing. The legal ground for processing personal data is our legitimate interesting pursuant to Art. 6 Section 1 f) of the EU GDPR.

    To unsubscribe (from receiving newsletters, magazines or offer mailings) you can also contact: ROSE Bikes GmbH, 46393 Bocholt or info@rosebikes.com or call 00 800 22 77 55 55.

     

    Product Reviews / Comments

    Once you’ve submitted your order, you will receive an email asking you to write a product review (please note that only reviews related to the product can be published). You will receive this email regardless of whether you have subscribed to our newsletter or not. Please note that these emails comply strictly with the legal regulations of the Protection Against Unfair Competition Act (UC). We will use the provided email address to promote own products you’ve already bought from us. By writing a review or leaving a comment, the data is transferred back to us and stored. We may use your email address to assign a product review, contact you for verification or to react to complaints.
    The product review is published with your first name and the first letter of your last name. By submitting a review and/or a comment you grant ROSE BIKES GmbH a non-exclusive, royalty-free, perpetual and irrevocable right to use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display such review and/or comment on- or offline. This means, for example, that ROSE BIKES may publish the comment and use the review for advertising/marketing purposes. Please note that all product reviews are analysed to make sure we can offer you new and even better products.

     

    Contact information and person responsible for data protection

    If you have questions concerning the collection, processing or use of your personal data, or if you want to provide information, correct, block, delete data or revoke consent, please contact our data protection officer: Anke Bösing, ROSE Bikes GmbH, Schersweide 4, 46395 Bocholt, phone: 02871-275533, email: datenschutz@rosebikes.com.

    Responsible for processing

    ROSE Bikes GmbH
    Schersweide 4
    46395 Bocholt
    Germany

    info@rosebikes.com

    Management: Erwin Rose, Stefanie Rose, Thorsten Heckrath-Rose, Marcus Diekmann.

    Right Of Appeal to the Competent Authority

    You have the right to appeal to the supervisory authority/authorities; e.g. to the
    North Rhine-Westphalia Commissioner for Data Protection and Freedom of Information
    PO Box 20 04 44
    40102 Düsseldorf Germany
    Phone: 0211/38424-0
    Fax: 0211/38424-10
    Email: poststelle@ldi.nrw.de

    Legal Notice

    Terms and Conditions