Delays in returns: At the moment we need a little more time to confirm your return after we have received it. Please excuse the waiting time.
Service & Warranty
What is the warranty policy that ROSE Bikes offers?
We offer a 6 years frame break warranty, 6 year crash replacement guarantee and a 2 year warranty on components.
What does the frame warranty cover?
Within 6 years of purchase, we shall replace every broken ROSE frame and every broken ROSE fork. We do not cover damages through improper use, damages to the paint or anodization and discolourations (e.g. discolouration caused by UV radiation), nor do we cover damages to the bearings of full-suspension MTBs and the shifting system.
Damages created by a fall or accident may be covered by the Crash Replacement Guarantee
What is a Crash Replacement Guarantee?
If your ROSE frame, fork or wheel is covered by our ROSE Crash Replacement Guarantee and it gets damaged or broken in an accident caused by you, we will replace your ROSE frame, fork or wheel with the same or the nearest model of our current product range for 50% of the sales price within 6 years from the date of purchase. The Crash Replacement Guarantee can only be applied to the first owner of the bike and can’t be transferred.
Can I rebuild the bike myself under the Crash Replacement Guarantee?
The rebuild must go through us. You are welcome to send the bike to us or bring it to our stores or workshops.
What is a Recycling Guarantee?
As soon as the life cycle of a ROSE bicycle ends, we take care of the professional disassembly and separation of all materials used. This means that recyclable materials are returned to the recycling loop or are disposed of properly. Should the condition of the bike permit repair and further use in charitable or social projects, we reserve the right to fix up the bike and give it to such a project.
What is the warranty policy for other parts, accessories and clothing?
In general you have a warranty of 2 years on parts, accessories and clothing. Exceptions apply if the manufacturer has voluntarily offered extended warranties. You can find information about this in the product description or owner’s manual.
I have purchased a used ROSE bike from someone else. Does the warranty extend to me?
The guarantee that we offer only applies to the first owner and is not transferrable. But you are welcome to get in touch with us and we will try to help you.